SP Images Return Policy & Procedure for Wholesale Orders
SP Images Customers have 30 days from your date of receipt to return an item. If the item arrived damaged, please skip ahead to our Damage or Missing Item Procedure Section below.
SP Images will refund or exchange an item, provided that it has not been opened, damaged, soiled, washed, altered, ticketed, labeled or worn and that all original packaging, labels and tags are attached.
To initiate a return or exchange please contact your Account Manager. Your Account Manager will generate a Return Authorization Number for you, also known as an RA. If you do not know how to contact your Account Manager please visit our Employee Directory or email email@example.com.
Once you have obtained an RA Number from SP Images, package the items appropriately, write your RA Number on the package and ship your item(s) back to our Distribution Center at the below address. We recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx.
All returns must be shipped to:
SP Images LLC
4777 Roberts Road
Columbus, OH 43228
Please note that any item(s) shipped to any other SP Images facility other than our Distribution Center will incur a $35.00 Handling Fee in addition to the exact amount of shipping costs that SP Images incurred to have the item(s) shipped back to our Distribution Center. SP Images does not credit original freight charges for returns or exchanges nor is SP Images liable or will SP Images issue credit for item(s) that arrive damaged or missing out of a package to our facility. In this scenario it is the customer’s sole responsibility to contact their shipping carrier and file a claim to recover their cost on that item(s).
Damaged or Missing Item Procedure
If you have received an item that was damaged in transit, a box is crushed or damaged or if an item(s) is missing from your shipment, please do not remove any items from the original packaging and do not discard the original packaging or any material inside the package. All customers have 48 hours upon receipt of a shipment to notify their Account Manager of a discrepancy or damage. If you do not know how to contact your Account Manager please visit our Employee Directory or email firstname.lastname@example.org.
Once you notify your Account Manager of the matter, SP Images will file a claim with the carrier. Your Account Manager will contact you and notify you of how to proceed. Typically the Carrier will respond to our claim within 1 to 2 business days and instruct us how to proceed. In most cases, the carrier will send a representative out to the site to inspect the package and contents. For this reason you must not remove any items from the original packaging or discard the original packaging or any material inside the package. Once a determination is made by the carrier, depending on the value of the goods, the items will either be discarded or returned to SP Images at no cost to the customer and the customer will be credited for the damaged or missing item(s).